Become Your Teammates' Rubber Duck

You may be familiar with the term rubber duck debugging. This is the idea that in order to help a programmer solve a problem, s/he should explain it to some kind of inanimate object (most commonly a rubber duck), because in the process of explaining the problem they will often solve the problem. I'm finding that the best way to help people with their problems is to become that rubber duck. Though, perhaps, a slightly smaller one. Image is... Read more >

"I Don't Trust Anything That We Didn't Build"

The problems started small, as they often do. But as we've seen many times before, lots of small problems in quick succession tend to make one big problem. In this case, the problem got big fast. It started off easy enough: read the big report, find the bug, fix it, the usual. Our bug-tracking team located the source of the issue right away, and my team set about trying to work out the fix. We found the data source that... Read more >